Terms of Service

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Pinnacle Learning Centres Inc. makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it's Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

Pinnacle Learning Centres Inc. SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Pinnacle Learning Centres Inc. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Pinnacle Learning Centres Inc..

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Pinnacle Learning Centres Inc. is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Pinnacle Learning Centres Inc..
The inclusion of material on this server does not imply any endorsement by Pinnacle Learning Centres Inc., which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Pinnacle Learning Centres Inc. tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Pinnacle Learning Centres Inc. reserves the right to change its payment procedures at any time without prior notice to you. Click Here for additional information on our Refund and returns Policy

Overview

Exam Voucher Purchases
All Pinnacle Learning exam voucher purchases are final. Exam voucher purchases may not be returned, refunded or exchanged

All exam vouchers, including any retakes, expire 12 months from the date of purchase. You must register and take your exam (and retake, if applicable) prior to the voucher expiration date. Voucher expiration dates cannot be extended.

Non-Voucher Digital Products
non-voucher digital products may be returned, with authorization, if the following criteria are met.
• The return request is submitted within 30 days from the purchase date.
• The digital access key has not been redeemed/activated.
If the above criteria are met, digital products that may be considered for a return are: Official Instructor/Student Guide eBook, Official Self-Paced Study Guide eBook, CertMaster Learn, CertMaster Practice, CertMaster Labs, Labs, CertMaster Learn Labs, CertMaster CE, and LabSim.

If the above criteria are met, bundle purchases may be considered for a return. Partial refunds for bundle purchases cannot be provided.

CertMaster Learn Organization/Business License - Removing a Student Assignment: Applicable for Classroom Setup with Student Upload and Classroom Setup with Student Access Keys. *
• A student assignment may be removed, and the seat reassigned if the student has not completed any coursework within 30 days of purchase.
• If the student has begun the coursework within 30 days of purchase, the student assignment is only eligible for removal if the request is submitted within 3 business days of activation.

*For Usage Based Billing (UBB), license activations are non-cancelable and license fees paid are non-refundable per the UBB Master Agreement.

Live Online Training
Refund requests for Live Online Training courses must be received via e-mail at [email protected] within 30 days from the purchase date, and a minimum of 2 business days prior to the course start date. If a request is received less than 2 business days prior to the course start date, students will be given a credit equal to the dollar amount of the original purchase to use toward the purchase of a future online course. No refunds will be issued if a student has logged into the course. All credits must be used within 12 months.

Physical Print Products
Pinnacle Learning operates a print-on-demand fulfillment process. All sales are final, and orders for print books are non-returnable and non-refundable.

Store Club Memberships
Store Club Membership fees may be refunded if the return request is submitted within 30 days from the purchase date. Store Club Membership fees will not be refunded if a store purchase has been made utilizing the Store Club Membership discount.

How to Submit a Return Request

• Fill out the request form by selecting a return reason from the dropdown, enter the quantity and add a comment to provide any details.

You’ll receive an email notification that your return request has been submitted, and you will receive additional follow-up communication from our support team regarding the processing of your return.
NOTE: Partial refunds for purchases cannot be provided.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted such as a book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error and Any item that is returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 10060 Jasper Ave, Tower 1, Suite 2020 Edmonton, AB T5J 3R8.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:

10060 Jasper Ave, Tower 1, Suite 2020Edmonton, AB T5J 3R8, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need Help?

Contact us at [email protected] for questions related to refunds and returns.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Pinnacle Learning Centres Inc. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Pinnacle Learning Centres Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Pinnacle Learning Centres Inc. with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Pinnacle Learning Centres Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Pinnacle Learning Centres Inc.. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.